Returns & Refunds

30-Day Returns

We offer a 30-day return window. You may request a return within 30 days of the date your order was delivered.

To qualify for a full refund, the item must be new, unused, and returned in its original packaging.

Easy, No-Questions-Asked Returns

Return requests for new and unused items are automatically approved. No questions asked.

We provide a free prepaid return shipping label for eligible returns, so you will not have to pay for return shipping.

To start a return, please submit the Return Request Form on our website. Once your request is submitted, you will receive the return instructions and prepaid return shipping label.

Please do not send your return before submitting a return request.

Refunds

Once your return is received, your refund will be issued to your original payment method.

Depending on your bank or credit card company, it may take several business days for the refund to appear in your account.

Original shipping charges, if any, are non-refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at info@mycraftiss.com and include your order number and photos of the item.

We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, color, or variation, you may return the original item for a refund and place a new order for the item you prefer.

Non-Returnable Items

Used items, items returned without their original packaging, and items returned more than 30 days after delivery may not qualify for a refund.

Gift cards and downloadable digital products are non-returnable.

Return Shipping

CRAFTISS provides a free prepaid return shipping label for eligible returns.

Please submit the Return Request Form before shipping your item and use the return label and instructions provided by us.

Please do not send items back to the manufacturer or to any other address without first submitting a return request.

Questions

If you have questions about an existing return, damaged or incorrect merchandise, or a refund, please contact us at:

info@mycraftiss.com